Orkney Travel - Terms and Conditions - Group Tours (includes West Mainland Tour and Cruise Ship Group Tour)
Please read these terms and conditions carefully. When you make a booking with Orkney Travel, you are deemed to have accepted the following.
Full payment is required at time of booking. You can pay by cash, bank transfer, PayPal or debit/credit card.
Up to 7 days before the tour: full refund given
Less than 7 days before the tour: 50% refund
less than 48 hours before the tour: no refund
Cruise Ships - In the event that your cruise ship is unable to dock for any reason, Orkney Travel will not be liable and full payment will be required. It is therefore recommended that you purchase suitable travel insurance to cover this eventuality.
Orkney Travel reserves the right to cancel a group tour for any reason up until the start time of your tour. If this happens, we will fully refund any money that you have paid. Please note that Orkney Travel will only cancel your tour in exceptional circumstances (eg. Staff illness, vehicle breakdown) and will always do our best to find a suitable replacement.
We are unable to make any changes to a group tour.
Orkney Travel will always do our best to visit everywhere on your itinerary. However due to limited availability on some sites and site closures, we may not be able to visit everywhere listed. In the event that we are unable to visit a site, we will provide an alternative site to visit instead.
Many of the sites we visit are not very well maintained or have uneven surfaces. You visit these sites entirely at your own risk and Orkney Travel will not be liable.